Overview

Indicative content includes:

• Introduction to company structures and Business Process Re-engineering.
• Workflow redesign and implementation, reengineering success or failure.
• Management Systems (ISO 9000 Quality Management Systems Introduction, ISO 9000-2000 History & Development, ISO 9000-2000 Main Clauses, ISO 9000 series of standards, ISO 14001)
• Environmental Management Systems
• Health and Safety Management Systems
• Quality Management Systems in Software
• Information Security Management Systems,
• Quality Management Principles
• Auditing, Media for Documentation,
• Integrated Management Systems
• EFQM Assessment & Scoring
• Comparison of TQM and BPR
• Introduction to Lean and Six Sigma Methodologies
• Definition of Quality – difference between Quality and Grade
• Historical development of Quality Management from Quality Control through Quality Assurance to Quality Improvement
• Feigenbaum’s Five Ages
• Quality Gurus, Quality Drives and Initiatives with latest developments
• Including Lean and Six Sigma
• Customer Service issues
• Management and Business Practices, environmental and ethical issues and the social context which affect engineers in the conduct of their profession
• Understand the meaning of Dependability.
• A working knowledge of certain Reliability Engineering Tools & techniques.
• An appreciation of Problem Solving Methodologies.
• An appreciation of the philosophies underlying the different approaches to inspection.
• Understand the significance of Product Certification.

Assessment Strategy

-threshold -Equivalent to 40%.Uses key areas of theory or knowledge to meet the Learning Outcomes of the module. Is able to formulate an appropriate solution to accurately solve tasks and questions. Can identify individual aspects, but lacks an awareness of links between them and the wider contexts. Outputs can be understood, but lack structure and/or coherence.

-good -Equivalent to the range 60%-69%.Is able to analyse a task or problem to decide which aspects of theory and knowledge to apply. Solutions are of a workable quality, demonstrating understanding of underlying principles. Major themes can be linked appropriately but may not be able to extend this to individual aspects. Outputs are readily understood, with an appropriate structure but may lack sophistication.

-excellent -Equivalent to the range 70%+.Assemble critically evaluated, relevant areas of knowledge and theory to constuct professional-level solutions to tasks and questions presented. Is able to cross-link themes and aspects to draw considered conclusions. Presents outputs in a cohesive, accurate, and efficient manner.

Learning Outcomes

• Describe use management systems as process analysis tools and means of establishing stability and improvement

• Differentiate Business & Process Reengineering (BPR) from Total Quality Management (TQM) as a means of effecting large scale change within the right climate.

• Discuss quality in both a contemporary and historical contexts citing specific concepts, approaches, tools and techniques.

• Explain how to measure the effectiveness of organisations using the European Foundation for Quality Management (EFQM) model.

• Interpret industry standards and software and how these apply to Total Quality Management (TQM).

• Relate Value Analysis & Value Engineering techniques to real scenarios.

• Summarise the legal framework that designers must consider in regard to product liability.