Signposting Guide

Student Support & Wellbeing can provide advice and guidance for staff on a range of student related issues.  

Mon-Fri, 9am – 4:30pm 

Wellbeing Service 01248 388520 wellbeingservices@bangor.ac.uk  

Student Support 01248 383707 studentsupport@bangor.ac.uk 

Security are able to provide 24/7 support and are First Aid and Mental Health First Aid trained. 01248 382795 

Wellbeing Service 

Wellbeingservices@bangor.ac.uk 

https://my.bangor.ac.uk/studentservices/wellbeing/index.php.en 

NHS 111, option 2 (Mental Health Support) 

CALL Helpline 24/7 advice and support 0800 132737 

Samaritans 116 123 

Throughout this document, you will find information about where to refer students if they encounter specific difficulties or challenges. In many cases, students are keen to resolve the problems they are experiencing, and raising the issue with a member of staff can be the first positive step towards getting things sorted out. 

Some students, however, may seem reluctant to access help and support. They may find approaching a member of staff or contacting support services challenging for any number of reasons. 

It’s important to remember that students have the right to choose who they talk to and what information can be shared, unless they are a risk to themselves or others. 

Students contacting Student Support will be guided to the appropriate support or provided with relevant information and advice. If your contact is on behalf of a student, with their permission to share information, we will follow this up and encourage them to engage with support. We will not usually be able to update you on the support that has been provided, as this is confidential information, but you can contact Student Support again if the situation does not improve. 

Setting and maintaining professional boundaries with students is an important part of establishing a supportive relationship, where the limits of your role and responsibilities are clear, and emotional wellbeing is protected for both you and the student.  

We know that wellbeing and learning are inter-related and this can mean that blurring can sometimes occur, especially with students who are experiencing distress.  This section focuses mainly on this challenge, though the advice is general and the principles can be useful in supporting all staff in student facing roles.  

In all cases it important to remain aware of your own limits and boundaries relating to your role in the University. You are not expected to provide support beyond your expertise, training and available resources. 

• See also Mental Health and Emotional Difficulties 
• See also Making a Referral 
• See also Students in Distress 

General strategies for maintaining professional boundaries: 

Be clear and consistent 

Being clear about your own role, communicating the boundaries and expectations clearly to students. This can range from being clear about when your office hours are, when you will respond to emails and Teams messages, the ways in which students can make contact with you and the sorts of issues you will be able to provide advice and guidance on.  

Keep to time 

Depending on how you work you may offer appointment slots to students or invite them to drop in during specific times. It’s good practice to be clear at the start and towards the end of meeting with a student about how much time is available, and ensure it finishes on time. This may seem like an obvious thing and most students will be able to work within that timeframe. With some students it may be helpful to give a ‘count-down’ during the meeting, so they know how much time they have left.  

Recognise when an issue is outside your expertise or needs specialist intervention 

It may be that a student needs additional support beyond the remit of your role and this guide can be helpful in signposting to help from other services. You may be asked about an area that you have little knowledge of and it’s important that you are open about the extent of your own knowledge. It’s important too that you only commit to what is within your remit to deliver as over promising (for yourself or others) can cause students to lose trust in the support systems in place.  

Outside of normal working hours 

Make sure students know when and how they can contact you, and where they can find out of hours support. Your working hours may vary, but it may be helpful to ensure that responses to student emails are scheduled to be sent out during standard office hours, to avoid any expectation that you, or by your actions, other colleagues will be available at other times. You should always communicate using University platforms (email, phone, Teams) and using a personal email account for university business is contrary to our Information Security Policy.  

Encountering an issue of concern outside of normal office hours 

On rare occasions we may encounter communications from students outside of normal working hours that are of concern. It is important to recognise that this should be an unusual occurrence, and you may wish to remind them of the usual ways in which they can arrange to speak to you. In an emergency, it would be appropriate to briefly refer them to more suitable emergency services (University Security: 01248 382795; the police 999 or 101; their GP or A&E department). 

If a student is recommended to seek guidance/support from Student Support & Wellbeing, we will not be able to update you because of the confidential nature of our relationship with the students, but they will be offered personalised guidance and support as detailed throughout this guide. 

If you need any further information or guidance about maintaining professional boundaries, please contact the Wellbeing Service by email: wellbeingservices@bangor.ac.uk they will be happy to help.  

It is not unusual for students to struggle with their studies and assignments, whether they are joining University from school or returning to study after some time. Look out for students who would benefit from skills development to achieve their academic potential. Alternatively, students may be failing assessments, struggling to complete work on time or receiving low marks or feedback, suggesting that they should seek some additional support with their academic/study skills. 

If a student is experiencing academic issues that are preventing their engagement with their studies

Suggest they contact their Personal Tutor to discuss any challenges they may be experiencing. They can find the name of their Personal Tutor on MyBangor. The Personal Tutor can work alongside programme leaders to advise students on their options if assessed work has not been submitted or has been failed.

If they need information on improving their study skills, please refer them to the Teaching and Learning Support Team.

If a student is experiencing personal issues that are preventing their engagement with their studies

Encourage them to speak to Student Support who can refer them to the appropriate service for support. They can do this by visiting the Student Support and Wellbeing, Neuadd Rathbone during opening hours, calling: 01248 383707, or emailing: studentsupport@bangor.ac.uk

Depending on the student’s situation, you might also consider suggesting that they self-refer to the Wellbeing Service to request an appointment by emailing wellbeingservices@bangor.ac.uk .

If you are worried a student can’t advocate for themselves, you can ask the student for consent to send an introductory email to support or wellbeing services on their behalf.

If you have access to records through MyBangor student notes: Remember to add a note to MyBangor to record any meetings or communication with students. This is important to ensure there is a documented history of the support provided, which can be helpful for future reference and continuity of care.

Where possible, students will be supported to re-engage with their studies, with appropriate support to keep them on track. Sometimes they may need help with applying for mitigating circumstances or asking for a temporary suspension until they are ready to pick up their studies again. Occasionally it is best for the student to withdraw from the University, but this is still better done in a supported process, to maintain the student’s wellbeing as well as ensuring that they are not subject to any more financial commitment than necessary, and fully understand the implications and their options for the future.

Where possible, students will be supported to re-engage with their studies, with appropriate support to keep them on track. Sometimes they may need help with applying for mitigating circumstances or asking for a temporary suspension until they are ready to pick up their studies again. Occasionally it is best for the student to withdraw from the University, but this is still better done in a supported process, to maintain the student’s wellbeing as well as ensuring that they are not subject to any more financial commitment than necessary, and fully understand the implications and their options for the future. 

Refer them to the Student Housing Office web page www.bangor.ac.uk/studentservices/studenthousing or direct to their Studentpad website www.bangorstudentpad.co.uk where students can search the listings of properties advertised on behalf of registered landlords. Students can also find information on what it means for a property to be registered with the Housing Office.

If students need support with their search, they can access advice and information on the Studentpad web page (www.bangorstudentpad.co.uk) or they can contact the Housing Office by emailing studenthousing@bangor.ac.uk or telephone 01248 382034.

Students can search for properties directly on Studentpad, but if they need further assistance, the Housing Office can support them by answering any queries or providing extra information and encouragement. 
 
Students are usually advised against making any payments or signing any contracts until they have viewed the property and made sure that it is suitable for their needs. Unfortunately, the Housing Office cannot enter into any arrangements or contracts on their behalf.  Students must ensure that they are sure that they will require the accommodation, before signing a contract (which will be legally binding).  
 
The Housing Office can provide students with a list of Bed & Breakfast accommodation / Hotels which they may find useful.   
 

Sadly, some students will experience bereavement while they are at university. It could be through the death of a parent, sibling, grandparent, relative, friend or someone else that they know. Everyone experiences grief differently; there is no ‘normal’ or ‘right’ way to grieve. How we react will be influenced by many different things, including our age and personality, our cultural background and religious beliefs, our previous experiences of bereavement, our circumstances and how we cope with loss. The support we need will vary depending on these factors and we should always be aware that grief is a normal and healthy process for most people.

A student may tell you of their loss or you may be informed by others of their bereavement. You may receive the information as you’ve noticed that they are distressed, withdrawn or unusually absent from lectures or activities.

Students referred into the Wellbeing Service will be seen at the earliest opportunity for a Wellbeing Appointment. They will be able to discuss their bereavement and, if appropriate, be offered additional support from the team. The Wellbeing Team, with the student’s permission, will also be able to inform the student’s Personal Tutor of their bereavement and ensure that they have access to relevant information should they need time away from their studies.  

A student who has care experience is defined as someone who has spent any time in local authority care as a child, such as with a foster parent, or in a residential children’s home. Or someone who has spent time in kinship care as a child, for example living with older siblings or grandparents.  

Students who have care experience may not disclose this to you directly. They may imply this by suggesting that they do not have the traditional support network that other students have, or by being vague about their plans for holiday periods or occasions when other students might be returning to their family homes. 

Wendy or Huw will be able to discuss with the student the level and type of support that they would like. This might be regular one-to-one meetings or may just be having the occasional informal catch up they need someone to talk to. Guidance on formal and informal support networks that the student may wish to refer to, will also be given. 

Students may want to meet with Employability Advisers and / or other Service staff more than once as they progress through their course.  

Bangor University graduates can access Careers and Employability Service resources as a graduate for three years and beyond, through graduate access to CareerConnect – students are sent an email prior to graduation to inform them of support available and how to continue accessing the platform. 

Students may find themselves in the role of invisible carers, providing a considerable level of informal support to a fellow student. Being there for someone else is part of our humanity and helps to make the world a better place, but supporting another person can be emotionally exhausting and frustrating, and may cause anxiety, leading to resentment and anger. Knowing that someone is self-harming, or feels desperate enough to be suicidal, can provoke a wide range of emotions, including fear, anger and helplessness.  

It is very important for helpers, whoever they are, to remain aware of their own needs and limitations and to get help for themselves. The Mental Health Advisers can offer support and advice.  

You may need to refer the student to different services depending on the exact nature of their concern.  

If a student has concerns about another student:  

If you are worried about the mental health of a student, you can refer to the Student Wellbeing Service wellbeingservices@bangor.ac.uk     

If a student has concerns about the impact on their own academic work:  

The student should be referred to their Personal Tutor in the first instance, but may also need to be advised about submitting a report of special circumstances via the Request Centre if it's having an impact on their academic work. They can also request extension via the Request Centre if their concerns coincide with an assessment submission deadline.   

If a student is seeking guidance on how to support another student:  

The student should be referred to wellbeingservices@bangor.ac.uk. The University offers free ‘Look After Your Mate’ workshops that can provide the student with advice if a friend or housemate is struggling with their mental health. This covers communication techniques, signposting, support, risk, boundaries and the importance of self-care.   

If a student has concerns about another student whilst living in Halls of Residence:  

The student should be advised to contact their Residential Support Team, who are responsible for students' welfare at University Accommodation. Anything a student discusses with a Halls Mentor will be treated in the strictest confidence.   

The relevant service will contact the student to explore their support needed.  

Colleagues from Student Support and Wellbeing, or School Senior Tutors will try to contact the student. Where appropriate we may visit their accommodation or check other records and contacts. In most cases, students are found safe and well, and if any additional support is needed, we will be able to put this in place for them. In a very small number of cases, it may be necessary for us to liaise with the Police. If so, we will follow their guidance and provide all the relevant information and support needed. Concerned housemates, classmates or friends of the missing student will be supported by Student Support & Wellbeing, in liaison with Personal Tutors and Professional Support Staff (such as Accommodation) where appropriate. 

Parents, relatives and other third parties often contact the University to ask for information about students. We have a duty under the Data Protection Act 2018 to protect the privacy of our students and are therefore not permitted to disclose any information about them, even to their parents, without specific authorisation in advance from the student. This includes not being able to confirm whether the student is, or has been, studying with us. We can, however, provide general information about support and services available to students. 

Any reported concerns about wellbeing will normally be followed up by Student Support and Wellbeing (or Security), for example by a wellbeing check by phone, email or visit at the student’s accommodation. The student will be offered support where necessary and encouraged to contact their parent / guardian, but we will not normally do this on their behalf unless they are a danger to themselves or others.  

We will not confirm that anyone is a student at the University to a third party, but we can tell parents / guardians that where concerns have been raised about students this will be taken seriously and followed up. 

A death within the student community, though a relatively rare occurrence, can have a significant emotional impact on all those who knew the student. There are other factors that can increase that impact on anyone affected such as when it happens and the circumstances.  

It is important that the University treats any student death with sensitivity, and that we do not add to the unavoidable distress for the family, friends and anyone else affected. This is always our first priority.  

Communications need to be carefully and consistently handled to ensure everyone is aware of the support they can access. We must also be led by the next of kin’s wishes. In all cases of a student death there will be an identified Tactical Lead who is responsible for co-ordinating and agreeing all communications internally and externally.  

Please be assured that you should not make contact or notify the student’s next of kin as this will be done via the police and / or the appropriate member of staff.  

If a body is discovered 

It is essential that you do not touch or move anything other than to confirm death. 

On campus: Notify Security on 01248 382795 who will then notify the police. 

Off campus: you should call the police on 999 then inform Security 01248 382795. 

If you are notified of a student death 

If you are informed of a student death through non-official sources (eg social media, contact from a student) please report this to the Academic Registrar, Sue Moss or University Secretary, Gwenan Hine. In their absence, please contact the Head of Student Support & Wellbeing, Gian Fazey-Koven.  

The University would normally be notified of a student death either by the next of kin or by the Emergency services (usually the Police). 

Please do not share any information more widely with colleagues or students at this point: we have a responsibility to maintain the privacy of the student and family involved, to support the wellbeing of all the members of our community who are affected and to act in a way that supports the roles of those with a statutory duty. 

If you knew the student it will be helpful if you can provide any details you are aware of, such as their course, cohort, current / recent placements etc. when making the notification. 

This may be a distressing experience, so be aware of your own support needs, and make any others affected aware of the availability of support (see below). 

Procedures for the Death of a Student 

Bangor University prides itself on providing excellent support to disabled students and creating an inclusive, accessible experience. 

‘Disability’ in this context includes, amongst other things, long-term and enduring health conditions, physical and sensory impairments, mental health conditions and specific learning differences (SpLDs) such as dyslexia, dyspraxia, dyscalculia and attention deficit hyperactive disorder (ADHD).  

  Some students may not yet have a diagnosis; others may become disabled during their time at university; and some students don’t consider themselves to be disabled but may need support. Many students find that previous coping strategies they used at school or college do not work as well at university. 

Disability Services can offer some initial advice to students and then book them in to meet with an Adviser for more in depth advice and guidance if needed. Advisers can provide information about support and adjustments, obtaining a diagnostic assessment, applying for Disabled Students Allowances (DSA) and other funded support; they can also implement a Personal Learning Support Plan (PLSP) if appropriate – see PLSPs. 

For further information or guidance on inclusive practice and reasonable adjustments, contact Disability Services by email: disabilityservice@bangor.ac.uk  or phone: 01248 382032. 

The University has a Student Code of Conduct and rules and regulations that it expects all students to follow. When a student behaves in a way which may breach our rules and regulations, it may be necessary for us to deal with the matter under our Regulation for Student Discipline.  

If you are the subject of a disciplinary investigation, the University’s Student Casework Team will write to you and outline the nature of what has come to our attention. Staff in our Student Casework Team will explain our procedures to you and advise you of your rights under these procedures. In most cases, you will be invited to attend an informal meeting in the first instance, to discuss the matter. Depending on the nature of the breach, it may also be necessary to escalate the matter to be formally investigated, where a Disciplinary Officer, or a panel of Disciplinary Officers will determine whether the alleged breach took place and if so, impose a sanction. 

If you’re notified that your behaviour is being investigated under our Student Disciplinary Procedures, it’s important that you respond promptly to any correspondence you receive and engage fully with the process. All students can access independent representation and advice from our Students’ Union, Undeb Bangor. You can contact them by emailing enquiries@undebbangor.ac.uk 

All students can also access support regarding any impact the process or matters might have on their wellbeing, from our Student Wellbeing Service. Whilst our wellbeing team won’t be able to provide representation or advice concerning the disciplinary process, they can help with the impact this may have on your general wellbeing and we recommend contacting them for support by emailing wellbeingservices@bangor.ac.uk  

The University deals with allegations of student discipline in a fair and proportionate manner and our procedures ensure that all students who find themselves the subject of a disciplinary investigation can put forward their version or events, including any mitigating factors that we need to be aware of. 

Students can bring a friend, or trusted person to any meetings and this is in addition to bringing a representative from Undeb Bangor. Our Student Casework Team can also answer any questions about the process and signpost you to more specialist support if you need it. 

We know that socialising is a big part of University life, but the University is committed to a safe and positive environment for our students, and we promote the health, safety and well-being of our students. We adopt a supportive and constructive approach when dealing with students who may be experiencing drug and/or alcohol dependencies or addictions. 

If you suspect a student is misusing alcohol or substances, you should refer then to the Student Wellbeing Service who can speak about the support options - wellbeingservices@bangor.ac.uk. 

If a student comes to you seeking support, you can also refer them to the Student Services webpages that outlines external support and helplines available - https://www.bangor.ac.uk/studentservices/student-health/drugs-and-alcohol.php.en . 

If a student is recommended to seek guidance/support from Student Support & Wellbeing, we will not be able to update you because of the confidential nature of our relationship with the students, but they will be offered personalised guidance and support as detailed throughout this guide. 

If you need any further information or guidance, please contact the Wellbeing Service by email: wellbeingservices@bangor.ac.uk and they will be happy to help.   

Estranged students are students who do not have the support and approval of a family network. Students in this position often have no contact at all with their family and have removed themselves from a dysfunctional situation or have been disowned.  

Students who are estranged from their parents may not disclose this to you directly. They may imply this by suggesting that they do not have the traditional support network that other students have, or by being vague about their plans for holiday periods or occasions when other students might be returning to their family homes. 

If a student tells you that they are estranged from their parents

Wendy or Huw will be able to discuss with the student the level and type of support that they would like. This might be regular one-to-one meetings or may just be having the occasional informal catch up they need someone to talk to. Guidance on formal and informal support networks that the student may wish to refer to, will also be given. 

Coming to university is an exciting time for students and brings with it greater freedom to question the world around them and their place in it. For many this may mean exploring issues of faith, perhaps questioning their own beliefs, or exploring new ideas and possibilities. As a University, we also need to be aware of our responsibilities for responding to practical issues of faith observance on campus and requests from students for adjustments. Students may come to you with a variety of questions about faith. 

The Chaplaincy offers a range of faith services to support students, whether they are a member of a faith group or belong to no faith tradition. The Chaplaincy Team can offer information on local places of worship or faith groups  and can signpost to other Student Services, such as Wellbeing, International Student Support or Student Support as appropriate. They also host several events throughout the year celebrating different faith festivals. These are promoted online on their web pages as well as in Student and Staff Bulletins.  

The fitness to study procedure solely applies to students who are causing significant concern and / or presenting a risk or harm to themselves or others. The procedure is designed to be a supportive process for the student, with a focus on ensuring the right support is in place for them to succeed in their studies and to function appropriately and well  as a member of the University community. We are committed to promoting positive attitudes towards students with physical or mental ill health.  

Fitness to Study Procedure: https://my.bangor.ac.uk/regulations/procs/proc08.php.en  

As a University we have committed to providing an inclusive and welcoming community where all are respected as individuals. This includes providing support and understanding to individuals who wish to take or are taking steps to present themselves in a gender different to their birth gender or in a gender fluid way.  

Not all students who identify as transgender will ask for the same level of support, however the University is able to offer services that are beneficial to anyone questioning their gender identity or in the process of transitioning. When people transition, come out as trans or non-binary, start to present themselves in a gender different to that assigned at birth or in a gender fluid way, it may present challenges to those who have fixed notions of gender. It is vital that staff, particularly those within a student’s school, are supportive.  

Gender reassignment is one of the protected characteristics under the Equality Act 2010, and the protection begins from the time that they indicate their intention to start the process. 

Students referred into Student Support & Wellbeing will be provided with appropriate support and relevant information. Services will not usually be able to update you on the support that has been provided as this is confidential.  

Registering with a GP 

All students are required to register with a local General Practitioner and should do so as soon as possible in their first term in Bangor.  They are free to choose which practice to register with, and if they live locally they may choose to remain registered with the current practice. However, the University encourages students completes registration with a General Practitioner as soon as they arrive – and they can do so at Bodnant Medical Centre - https://bodnantmedicalcentre.co.uk  

Other General Practitioner Practices can be found here - https://www.bangor.ac.uk/studentservices/student-health/doctors.php.en.  

Pharmacies 

When a student receives a prescription from Bodnant Medical Centre, they are free to take it to any pharmacy of their choice, who will then provide them with the medication prescribed. If they are prescribed regular long-term medications, they should discuss with pharmacy staff what is the best way to acquire them regularly in accordance with their needs. All pharmacies in the area do things differently, so students should clarify with their chosen pharmacy how exactly their repeat medications should be requested. Running out of medication unexpectedly can be very stressful, therefore prior planning and appropriate discussion is highly recommended. 

Emergency Dental Services 

NHS Direct Wales offer a 24/7 service for patients to speak to a dental professional who will triage you, provide you with advice and if appropriate refer the student to an Emergency Dental Service in North Wales or even to an Emergency Department if deemed necessary. 

At least one EDS clinic operates on each of the following, Tuesday, Wednesday and Thursday evenings, and Saturday & Sunday mornings. 

EDS clinics are located at Bethesda, Llanfair PG, Llandudno Junction, Rhyl, Deeside and Wrexham. 

You can refer students to the Student Healthcare Booklet. 

If a student feels unwell they should visit NHS 111 Wales or calling on 111. 

• If they are feeling unwell with dental pain, a cough/cold, vomiting and more they can use the symptom checkers to find out what to do.
• They can find a doctor, dentist or sexual health clinic in their area by using their Services Near You search.

Following an illness, you should advise students they may need to produce a Medical Certificate to explain their absence. 

• For illness of less than 7 days, students may self-certify. Forms are available from the GP practice, on-line from your ’My Bangor’ portal or the Student Services website.
• For illnesses of 7 days or more and/or which cause you to miss an assignment deadline or miss an examination, a medical certificate may be required. The Student Health Service at the Bodnant Medical Centre can provide this free of charge.

 For students not registered at Bodnant Medical Centre, they are advised to see their own Doctor. 

Homelessness can take many forms. The definition provided by the charity Shelter defines homelessness as occurring when someone is living in unsuitable housing, has no rights to stay where they are or is sleeping rough. Students can encounter many different issues with their accommodation that can be compounded by their personal circumstances and complex life events. It is possible that a student facing or experiencing homelessness is also experiencing other challenges (e.g. financial, relationship breakdown, family estrangement) which means there are significant pressures on them. 

You may notice they are not as focused, more tired in classes and possibly taking less care with their appearance. They may disengage with their studies. A student may even tell you they are sleeping on a friend’s floor, that they are “sofa surfing” or sleeping in their car. 

Student Support will arrange for the student to talk to an Adviser. They will identify the support that the student needs (such as Accommodation, Money Advice, Counselling and Mental Health) and help the student to liaise with the relevant services. Depending on the circumstances, we may be able to help the student to find short-term emergency accommodation, and to provide for their immediate needs, such as food, toiletries, bedding, and help with their rent. They can then help the student to plan ahead, and refer to external agencies if necessary. 

Students, especially when living in halls of residence or shared accommodation, can be particularly susceptible to infectious diseases. Some, like seasonal colds and flu, are common and difficult to avoid; others are more serious or can be avoided with some simple measures. A few infectious diseases, including meningitis and mumps, for example, must be notified to Public Health Wales (PHW) for recording, treatment or to prevent further spread. 

If a student informs you that they have an infectious disease other than a common cold or seasonal flu 

It is important that you notify Student Support and Wellbeing as soon as possible unless the student has already done so. Please contact studentsupport@bangor.ac.uk. Staff will then liaise with the relevant parties to ensure that the University is following the correct protocols. 

Advise the student that you will need to contact Student Support & Wellbeing and share their details. Ask them not to attend any lectures in person until it has been confirmed they are ok to do so. They can contact studentsupport@bangor.ac.uk or phone: 01248 383707 but should NOT visit in person. 

If a third party discloses that a student has an infectious disease 

Take as much information as possible from the person informing you; their name, the organisation they work for, their relationship to the student, contact details such as phone number etc. Relay this information to studentsupport@bangor.ac.uk and staff will investigate further. 

If the student requires urgent medical attention and is on university premises, contact University Security 01248 382795. Advise them of your location, your name, the name of the student and the nature of the situation. If necessary, dial 999 and request further assistance. Inform Security if emergency services are attending. 

Staff in the appropriate services will liaise with relevant organisations such as PHW and BCUHB. Action taken might include ascertaining who the student has come into contact with both in lectures/seminars, housemates, social encounters etc. and contacting them to alert them to the risk of infection. They will also ensure that the student receives the correct support in regard to missed lectures, assignment deadlines and returning to study once fit and well. 

According to the National Union of Students, 20% of students consider themselves to have a mental health condition, which aligns with the incidence for young adults (16-24 years) in the general population. Becoming a student and navigating student life can be an added challenge for anyone living with a mental health condition, and can bring up feelings of anxiety, low mood, or worries about not fitting in. While these kinds of worries affect us all from time to time, for some students they can become overwhelming. For others, it is a life event such as a bereavement or other traumatic experience which can have a serious impact on their studies and day-to-day life. For any student who is struggling like this, the Wellbeing Service can provide expert support and guidance on managing their mental health and succeeding in their studies. 

Money is a concern for many students and can have a big impact on their academic performance and general wellbeing. The beginning and end of semesters can be particularly stressful as loans might not have been received, or money may have run out. Look out for signs of worry, a drop in performance, missed academic commitments, or even talk of leaving university, as possible clues that one of your students is struggling financially.

If a student is seeking general financial information

Direct them to the Money Support webpage for information on funding, hardship, bursaries budgeting and support available for students. Avoid offering financial advice yourself as rules, regulations and assistance change regularly and vary depending on students personal situations.

If a student wants some more specific money advice

Suggest they talk to the Money Support Unit. They can do this by: phone: 01248 383566 / 01248 383637, by emailing: moneysupport@bangor.ac.uk  or by visiting Neuadd Rathbone during opening hours.

If there are specific concerns that the student wants to discuss, such as a late student loan, or financial hardship, you can suggest that they bring any documents or evidence with them, to discuss with the Team.

If a student has no money

Advise them to contact moneysupport@bangor.ac.uk as soon as possible. We strongly discourage students from accessing Payday loans or ‘loan sharks’ which can attract exorbitant interest rates and lead to a cycle of debt.

There may be a number of ways in which we can help, including short term solutions, such as a food voucher or crisis grant, depending on the students’ individual needs and circumstances.

If a student is experiencing financial hardship

The Hardship Fund is available to registered Bangor University students – Undergraduate or Postgraduates whether from the UK, EU or an International student studying on a full or part-time courses. More details are available on the Money Support website: https://www.bangor.ac.uk/student-services/hardship-fund

 Awards are based on a full assessment of the student’s circumstances and can help with essential costs that could not be accounted for. Money Support staff can provide support and guidance for students when completing the application process. 

The Money Support Unit will provide support and guidance to a student throughout the application process. This may be via email, an in-person appointment, an online Teams meeting or telephone call. If required, the Money Support Unit can liaise with external agencies such as Student Finance. Staff can also offer students advice and information on how to budget. The student will be advised of any financial support that they may be eligible for and supported through the relevant processes to access the support.

Every Bangor University student is allocated a Personal Tutor, who is an academic staff member in their School, with the responsibility to provide pastoral support to their Tutees. A Personal Tutor is expected to meet with their Tutees at least three times a year, to discuss academic issues relating to progression, or any concerns a student might have. 

Each School has a Senior Tutor who will oversee and co-ordinate pastoral support in their School.    

If a student would like to request a change of Personal Tutor?  

If a student wishes to change their Personal Tutor, they can do so on a ‘no blame’ basis by contacting the school’s Senior Tutor and requesting the change.  

If a student does not know who their Personal Tutor is or has not met with their Personal Tutor? 

All students should meet their Personal Tutor, at least 3 times a year, however, if a student is not aware of who their Personal Tutor is, they can log into myBangor, and their Personal Tutor will be named on their student profile. If they are unable to contact their Tutor or their Tutor has not contacted them, they can speak to their Senior Tutor and ask for support.  

A student is a joint honours student, and has an issue relating to their other School? 

Joint Honours students will be allocated a Personal Tutor in one school and a named contact in their second school. Both the student and the Personal Tutor will be informed of who the named contact is, and they can liaise between them if any issues arise.  

At the end of each academic year, the Senior Tutor will review how pastoral support has been provided and consider any issues or trends that might have arisen. This is collated by the Student Support Manager, in Student Support and Wellbeing, who will provide a report to the relevant University committee(s).  

Personal Learning Support Plans (PLSPs) contain the reasonable adjustments the University is required to make under the Equality Act 2010 to ensure disabled students can access all aspects of university life – learning and teaching, assessment, Halls, library and learning spaces; PLSPs cover digital and physical access. 

‘Disability’ in this context includes, amongst other things, long-term and enduring health conditions, physical and sensory impairments, mental health conditions and specific learning differences (SpLDs) such as dyslexia, dyspraxia, dyscalculia and attention deficit hyperactive disorder (ADHD). 

The PLSP system sits on top of myBangor and brings together all the reasonable adjustments in one easy to access online service. 

Information contained in a PLSP is shared on a need-to-know basis depending on the staff member’s role with that student. 

Following the Reasonable Adjustments included in a PLSP ensures you meet your individual legal obligations under the Equality Act. 

To obtain a PLSP a student must register with Disability Services and as part of that process must submit documentary evidence – this is all done online. 

The link to register and information about PLSPs for students is found here: https://www.bangor.ac.uk/studentservices/disability/personal_learning_support.php.en 

A handy PLSP timeline for staff is here: https://www.bangor.ac.uk/studentservices/disability/documents/PLSP-Timeline-Eng.pdf 

Further information for staff, including who sees what in a PLSP and how to access PLSP is here: https://www.bangor.ac.uk/studentservices/disability/info_staff.php.en  

The University has a Student Pregnancy, Maternity and Parental Policy. 

For many of our students, pregnancy might be part of their planned future, but for some it may be an unplanned event. They may appear distracted and anxious, they may have trouble concentrating, or their academic performance may be affected. They may also need to take frequent breaks or may find it uncomfortable to be in environments that are either very hot or cold, or around particular food or drinks. Pregnant students may also be concerned about finishing their course, and/or whether they can take a break from their studies. 

If a student tells you that they are pregnant 

Try to remain neutral in your language and gauge how the student is feeling about the pregnancy rather than expressing your own judgement of the situation. Be aware that, if a student is confused about how this will affect them, congratulating them or expressing empathy might influence their own decision process, or cause distress. 

A plan should be devised (in writing) by the personal tutor or other nominated member of staff detailing any special arrangements required during the student’s pregnancy: when the student is likely to start their maternity-related absence; what information will need to be communicated, their preferred method of communication during their absence and the agreed timescale for their return to study. The student should receive a copy of this, as should other appropriate member(s) of staff requiring this information. The student’s permission should be established before passing on information. 

Health and Safety 

Health and safety measures may need to be put in place to protect the student and their unborn baby, and this will be particularly relevant in certain Schools.  

Once the student has let their School know of their pregnancy, a person-specific Risk Assessment will be carried out by the school for undergraduate students or by Health and Safety Services for postgraduates. This will identify any risks that may be present which could harm the student or their baby, and detail steps that need to be put in place to alleviate or minimise these risks. It should also detail any risks that may arise from any placement period or fieldwork due to be undertaken. 

If it is not practical to make the adjustments required by the Risk Assessment or if the identified risks are unavoidable, the student may need to take time out from their studies although every effort should be made by the School, where possible, to manage the Health & Safety risks and find alternative ways of allowing the student to continue their course if deferment does not accord with their wishes. 

If a student has questions or wants support regarding their pregnancy: 

You can refer the student to the  Student Pregnancy, Maternity and Parental Policy. The document outlines the rights of the student, along with the options available.  

If the student has any further queries, or want to discuss their options, such as a temporary suspension of studies, they should be referred to studentsupport@bangor.ac.uk (undergraduate students) or student-admin@bangor.ac.uk (postgraduate students).  

For international students, it is advisable that they contact internationalsupport@bangor.ac.uk due to potential complex immigration and visa regulations, especially if a student decides to temporarily suspend their studies.  

If a student wants to return to study immediately following birth 

Any student who has given birth must not return to university within two weeks of giving birth; this is in line with Employment Law. 

NHS Student Bursaries recommends a minimum of 12 weeks maternity absence but allows students to return earlier with the approval of a healthcare professional. 

Student Support Advisers (for undergraduate students – studentsupport@bangor.ac.uk) or Student Administration (for postgraduate students – student-admin@bangor.ac.uk) can discuss options for studying, including Temporary Suspensions with students. They can also assist the student in accessing other support services such as the Wellbeing Service (wellbeingservices@bangor.ac.uk) and/or Money Support (moneysupport@bangor.ac.uk) so that they are fully informed of their options, and the impact on their studies. 

Advisers can also provide advice and support for students returning to their studies.  

The matter will be investigated and, if appropriate, referred to appropriate external organisations.  

Please note that due to the nature of this work area, whilst we may update you as best we can, we will be limited as to the information that we can provide you with.  

Whilst universities are, by their very nature, liberal and inclusive environments, there is always a risk that a student may experience any form of sexual misconduct, violence or harassment. This could include hate crime, homophobia or transphobia, or racial abuse. All forms of harassment can have a serious impact on the student, and may also be against the law, or our regulations and student code of conduct. The University is committed to equality and inclusion and takes allegations of all forms of harassment very seriously. 

People who have experienced sexual misconduct, violence or harassment often feel worried about coming forward, so look out for signs of withdrawal, fall-off in academic performance or lecture attendance, lack of interaction with a group as a whole or with particular individuals, and avoidance of certain situations. 

When the student gets in touch, or completes the ‘Share and Support’ form, our Student Casework Team will offer them an appointment as soon as possible. As well as ensuring that the student is signposted to support, the Student Casework Team, if the perpetrator is a university member, will be able to manage any formal report they wish to make, under the Regulation for Student Discipline. 

Safeguarding applies to both vulnerable adults and children and can include protecting against any form of abuse including self-neglect, domestic abuse, financial abuse, discriminatory abuse, sexual abuse, and emotional abuse.  

The term “adult at risk” describes anyone over 18 years of age who is at risk of abuse or neglect and has needs for care and support, and because of those needs is unable to protect themselves against the abuse or neglect.  

The term “child” refers to anyone who has not yet reached their 18th birthday. This is in line with the legal definition of a child as set out in relevant legislation. A “child” used in this context means a child or a young person. The fact that a child has become 16 years of age, is living independently and is in higher education does not change their status or their entitlement to services or protection. 

The matter will be investigated and, if appropriate, referred to appropriate external organisations. Please note that due to the nature of this work area, we will be limited as to the information that we can provide you with.  

The SpLD Team provide advice and support for Bangor University students with specific learning differences (SpLDs) such as dyslexia, dyspraxia, dyscalculia and attention deficit hyperactive disorder (ADHD). 

If students register with the disability service and have a personal learning support plan in place related to their SpLD then they can: 

• arrange one to one specialist study skills and strategy support either face to face or online by contacting: specialist121support@bangor.ac.uk

note: Healthcare Science students based at Wrexham can access specialist study skills and strategy support from Wrexham University. 

• discuss any SpLD related concerns impacting upon their studies, by contacting: spldadviser@bangor.ac.uk

The impact of an SpLD will vary from individual to individual and will depend on a range of factors – time since diagnosis; range of strategies already developed – support available etc.   

Look out for students who have poor attendance, regularly submit work late, who seem to struggle with written elements of their course, display perfectionist tendencies, or frustration at the marks they are receiving, as they could potentially benefit from extra support. 

If a student says that they are struggling with their coursework, or you notice a student is struggling with their academic work then you could refer them to the: 

Assessment Service for an informal screening.  This is a preliminary screening undertaken via an e mail questionnaire.  It is free of charge to current and prospective Bangor University Students. 

Contact the Assessment Service via phone: 01248 382032, e mail: assessment@bangor.ac.uk or refer the student to the main Reception in Neuadd Rathbone during opening hours. 

We would recommend students contact Disability Services as soon as possible, rather than waiting until they encounter difficulties. We respect it may not always be a students’ preference to seek support, but it is important that they understand the implications of this choice. For example, they may not have support in place at exam time, or may not achieve the marks they are capable of. 

SpLD Advisers can provide information about: screening and assessment for SpLDs,  applying for Disabled Students Allowances and they can also implement a support package. This might include: specialist support, or adjustments to learning, teaching and assessment via a Personal Learning Support Plan (PLSP). 

For further information or guidance on inclusive practice and reasonable adjustments, contact Disability Services by email: disabilityservice@bangor.ac.uk or phone: 01248 382032. 

What might you need to know?  

Most people experience some level of emotional distress at various points in their lives, and of course, university life can bring additional challenges. Usually, any difficulties can be resolved by the student talking them through with their family and friends, or in the case of academic related issues, with their Personal Tutor. 

There are many ways to help someone and it’s important that in doing so you remain aware of your own limits and boundaries relating to your role in the University.  You are not solely responsible for the student’s emotional state, and you are not expected to provide support beyond your expertise, training and resources. 

See also Mental Health and Emotional Difficulties 

See also Making a Referral 

See also Being a Good Supporter and Managing Boundaries 

If you are faced with a student who is distressed, making time to listen and take them seriously may be enough to help them to feel better and start to work out what course of action they might take. On most occasions, while the situation may be distressing for the student, it will not be an urgent matter.  

General strategies:  

• Find a quiet space: If you are raising concerns with a student do so away from groups of other people, either by taking them aside or speaking to them privately at a later time. 
• Listen objectively: Take their concerns seriously and give them space to explain what’s going on. Set a timeframe for your meeting and explain that your discussion will be kept private unless you believe someone is in danger.  
• Acknowledge courage: Sharing a struggle with someone is a brave thing to do. Acknowledging the trust they have placed in you can encourage them to engage with services and other support you may suggest to them.  
• Support self-help: Sometimes it’s enough to share worries or concerns. Consider helping them to start an action plan to tackle what is distressing them. Where a student is open and willing to consider engaging with additional support encourage their help seeking behaviours and use this guide to signpost them appropriately. Students have a right to refuse support or accept support and then later change their mind. Unless there is a significant risk of harm to the student or others, it is their responsibility to take the next step, but do encourage them. 
• Be open and clear: Be open about what you can do next and the limits of your knowledge, expertise and role. Be clear if you need to consult with a colleague or service for more information and always seek consent from the student to share confidential information. Some students may need support to self-refer into services initially (you can find information in this guide on how to make a referral). 
• Follow up: Depending on your role and, if appropriate, agree when you might follow up with the student and see how they are or if they need further support. It’s good to keep things normal the next time you see them and to ask how they are doing, providing this doesn’t break confidentiality.  
• Stay safe: Your safety is a priority. If helping someone puts you in danger or makes you feel anxious raise your concerns appropriately – with your line manager, Senior Tutor or Student Support & Wellbeing. If it appears that you or the student are at immediate risk of harm, contact University Security on their 24/7 number: 01248 382795. 

If the student is very distressed 

It is important that you remain calm and continue to maintain professional boundaries. When appropriate, remind 

the student of the available support highlighted in this Guide and encourage them to seek help. The Wellbeing Service offer a limited number of weekday appointments available for urgent, but non-emergency, issues between 9:30 and 4:30pm. You can contact them by emailing wellbeingservices@bangor.ac.uk or by calling 01248 388520. 

If it appears that the student is at immediate risk of harm, contact University Security on their 24/7 emergency number: 01248 382795. Advise them of your location, your name, the name of the student and the nature of the situation. If necessary, dial 999 and request further assistance. Inform Security if emergency services are attending. 

You may wish to talk to a line manager or colleague after a difficult conversation. It may also be helpful to make a secure note of what was said so that you can refer to it later if necessary. If some specific guidance would be helpful you are welcome to contact Student Support & Wellbeing Services. You can do so without sharing individual student details if you do not have consent to share.  

Is this an emergency? | Student Services & Administration | Bangor University

A student with caring responsibilities is someone who looks after a member of the family, partner or friend with a physical or sensory disability, learning disability, medical condition, mental health issues or someone addicted to drugs, alcohol or gambling.  

Students with caring responsibilities may sometimes miss lectures or be unable to keep up with assignment deadlines. They may be combining caring with part-time work as well as their studies and could be struggling to keep up. Equally, students with caring responsibilities may have financial implications due to experiencing higher travel costs and or find themselves less able to work part-time to supplement their student finance awards.   

If a student tells you that they are a carer 

Try to remain supportive but neutral, avoiding being overly sympathetic or offering additional support that may be  inappropriate. Each student’s situation will be different. Make sure the student knows that Bangor is a diverse community, and that there is a range of support available to all students, whatever their background or circumstances. 

Students who have missed lectures or have not submitted assessed work may be very anxious about whether they can re-engage with their course. Reassure them that there are usually plenty of options, and that support is available to help them find a way forward. 

If a student wants to speak to someone or would like some support 

If a student is struggling and would like some financial support, suggest that they contact the Money Support Unit.  They can do this by emailing moneysupport@bangor.ac.uk or phone: 01248 8383566 / 01248 383637.   

Further information, including financial guidance and support is available at: https://www.bangor.ac.uk/studentservices/moneyadvice/carers.php.en  

If a student is experiencing issues that are preventing them engaging with their studies 

Suggest they contact their Personal Tutor to discuss any challenges they may be experiencing. They can find the name of their Personal Tutor on MyBangor. The Personal Tutor can also advise them on their options if assessed work has not been submitted or has been failed. 

Students can also be encouraged to speak to Student Support who can refer them to the appropriate service for support. They can do this by visiting Student Support and Wellbeing, Neuadd Rathbone during opening hours, calling: 01248 383707, or emailing: studentsupport@bangor.ac.uk  

Depending on the student’s situation, you might also consider suggesting that they self-refer to the Wellbeing Service to request an appointment by emailing wellbeingservices@bangor.ac.uk 

Where possible, students will be offered financial guidance and support, alongside support to effectively engage with their studies to help keep them on track. Depending on their circumstances, sometimes they may need help with applying for mitigating circumstances or asking for a temporary suspension until they are ready to pick up their studies again.  

Students who have temporary injuries and conditions can usually make arrangements directly with their School / via the Request Centre and do not necessarily require support from Disability Services.   

Discuss with the student what support they need in terms of their illness or injury and whether this can be accommodated by using the usual processes available within the Request Centre / via the Personal Tutor system. 

If a student does require adjustments or support from Disability Services encourage them to make contact with the Disability Service. They can do this by: phone: 01248 382032, email: disabilityservice@bangor.ac.uk or by visiting Disability Services in Neuadd Rathbone during opening hours. 

Students with temporary illnesses or injuries may be permitted to have adjustments to examination arrangements such as rest breaks or extra time, use of a computer or a scribe.  

For more information contact Disability Services (disabilityservices@bangor.ac.uk)  or phone on 01248 382032.

Disability Services can offer some initial advice to students and then book them in to meet with an Adviser for more in depth advice and guidance if needed.   

If the student gives consent, relevant information will be made available to tutors via myBangor. 

Bangor is regularly reported as one of the safest cities to live in, but it is possible that at some point a student will approach you looking for support as a victim of crime. A student might, for example, share with you the fact that they were a victim recently and have not yet reported this to anyone, or they might tell you that they are finding it difficult to cope with the ongoing impact of a crime that happened some time ago. Even crimes experienced some time in the past can have a significant effect on an individual’s day-to-day life and studies. 

This is a broad overview and there is a list of useful links to policies, procedures and more extensive guidance below.  

If the student requires urgent assistance 

You should contact University Security on their 24/7 emergency number: 01248 382795.   

 If you consider the situation to be an emergency alert Security and if necessary, dial 999 and request further assistance. Inform Security if emergency services are attending.  

If the student has not reported the crime 

In most cases, when a person is a victim of crime, it is their decision whether to report that crime. This can be a difficult decision and there are multiple ways of reporting. Suggest that they talk this through with someone they trust and reassure them that support is available if they need it. 

Advise them that support is available and it can be accessed via the Student Support and Wellbeing Service. They can do this by email the wellbeing service (wellbeingservices@bangor.ac.uk) or for more general support they can contact studentsupport@bangor.ac.uk or internationalsupport@bangor.ac.uk.  

Where a student tells you that they are fearful or don’t feel safe because of their experience suggest that they have the contact number for University Security: 01248 382795 to hand. You can inform the student that any crime can be reported through the police at the local police station directly.  

If the student has been a victim of cybercrime  

If the student has lost money or is worried they may have shared confidential information over the phone/email as a result of a phishing scam they should report it as soon as possible to the Police via Action Fraud or by calling 0300 123 2040. 

Students can access support through Student Support and the Money Support Team. They can provide advice and practical help in the short term if a student is struggling financially because of fraud or theft.  Advise students to contact Moneysupport@bangor.ac.uk  

If you are concerned about a student’s wellbeing 

Staff can contact the Wellbeing Service for confidential advice on 01248 388520 or email wellbeingservices@bangor.ac.uk . If the student has not given their consent to share their information you should anonymise any discussion to the detail of the situation.  

If a student has revealed a crime to you which you believe involves ongoing risk to the student or others, contact safeguarding@bangor.ac.uk for advice, or if necessary, contact University Security on 01248 382795. You can ask for advice without breaking confidentiality. 

Students considering withdrawing from the university may appear anxious and distracted, less engaged with their course or peers, and may be absent from class, or miss other university commitments. 

Students who say that they would like to either temporarily suspend their studies or withdraw from the university may change their mind after talking through their concerns with a Tutor or member of staff from professional services. Whatever the reason for wanting to leave, and regardless of what they decide to do; it is important to ensure that they are fully informed of all of the options, implications, and available support, so they can make an informed decision that feels right for them. 

All information pertaining to temporary suspension of study and withdrawal can be found here - https://www.bangor.ac.uk/studentservices/leaving/index.php.en. 

If a student wants to speak to someone about their options and next steps 

If possible, encourage them to talk to their Personal Tutor so that any concerns about their academic programme or progress can be addressed. 

If they still wish to proceed, students should be referred to the relevant team within Student Services & Administration to discuss their temporary suspension of study or withdrawal. 

Undergraduates (excluding NHS funded courses such as Nursing and Radiography) – studentsupport@bangor.ac.uk  

Undergraduates on NHS funded courses – interruptions@bangor.ac.uk 

Postgraduate Taught / Research – student-admin@bangor.ac.uk   

A member of staff from Student Services & Administration will help the student to explore any underlying issues and provide information and support for the student to make the right decision for their circumstances. They can liaise with other services if necessary to ensure that, where possible, concerns and support needs are addressed to enable the student to continue studying. 

If the student wants to suspend or withdraw immediately 

Inform them that they must complete a Temporary Suspension of Study or Notification of Withdrawal Form online via the Request Centre but do remind them that support is available. 

The suspension will need to be approved by the academic school before coming to Student Services & Administration to process. If the student has not previously met with a member of staff from Student Services & Administration, they will be invited to do so they are fully aware of the implications of their decision.  

For a withdrawal, the student will lose access to all University resources (including library, myBangor and access to e-mails) once the withdrawal has been noted on their Student Record. 

For a suspension of study, the student will lose access to Blackboard, but will continue to have access to all other electronic resources. Normally, students are not able to access support services such as Student Wellbeing Service / Disability Services whilst on a temporary suspension of study. 

In both circumstances, a letter will be uploaded to the Request Centre confirming when the suspension or withdrawal has been actioned.  

If relevant, Student Finance will be informed of the suspension or withdrawal and will contact the student directly with any recalculation of their entitlement. If the student is self-funding, the suspension or withdrawal letter will confirm if there’s a debt on the account, or if they are due a tuition fee refund. 

This Guide will be extended over time to include a range of other ways in which students are advised and supported. You may come across any number of other situations which aren’t specifically covered here, but most situations can be addressed through an initial referral to your school Senior Tutor, or staff in Student Support and Wellbeing.  

If a student has a general enquiry, needs support or guidance, or needs to access central services, including finance and accommodation 

Advise them to contact Student Support by contacting studentsupport@bangor.ac.uk, studenthousing@bangor.ac.uk or moneysupport@bangor.ac.uk  or by visiting Neuadd Rathbone during opening hours. 

Students can also get information from this web page: https://www.bangor.ac.uk/studentservices/student-support.php.en  

If a student needs medical attention 

They will need to make an appointment with their GP. We recommend that students register as soon as they arrive at university, but GPs will usually provide urgent appointments if necessary. For emergencies they will need to attend A&E in Ysbyty Gwynedd or dial 999. 

Information on how to register with a GP can be found here: https://www.bangor.ac.uk/studentservices/student-health/health.php.en  

Where students and / or staff are at immediate risk of harm 

Contact University security on their 24/7 emergency number: 01248 382795.  Advise them of your location, your name, the name of the student and the nature of the situation. If necessary, dial 999 and request further assistance. Inform Security if emergency services are attending. 

If you consider yourself or others to be at risk, leave the area as quickly and calmly as possible, ensuring that others leave the area if it is safe for you to do so. Alert Security and if necessary, dial 999 and request further assistance. Inform Security if emergency services are attending. 

If you need further guidance on supporting students 

Contact: Student Support (studentsupport@bangor.ac.uk) 

In order to support our students, we must all take care of our own mental health and wellbeing. Whatever your role in the University, you may be called on to offer emotional support to a student, or to listen to their problem, concern or emergency. On occasion, this can be challenging and distressing, so please take time to look after yourself and ensure that you keep your internal batteries charged! 

Self-referrals to the Employee Assistance Programme are confidential. You can access the service whenever you need it, 365 days a year.