Overview

• Introduction to company structures. • Introduction to BPR • Workflow redesign and implementation • Reengineering success or failure. • Management Systems o ISO 9000 Quality Management Systems Introduction o ISO 9000 - 2000 History & Development o ISO 9000 - 2000 Main Clauses o ISO 9000 series of standards o ISO 14001 Environmental Management Systems • Health and Safety Management Systems • Quality Management Systems in Software • Information Security Management Systems, • Quality Management Principles • Auditing, Media for Documentation, • Integrated Management Systems

Assessment Strategy

-threshold -Equivalent to 40%. Uses key areas of theory or knowledge to meet the Learning Outcomes of the module. Is able to formulate an appropriate solution to accurately solve tasks and questions. Can identify individual aspects, but lacks an awareness of links between them and the wider contexts. Outputs can be understood, but lack structure and/or coherence.

-good -Equivalent to the range 60%-69%. Is able to analyse a task or problem to decide which aspects of theory and knowledge to apply. Solutions are of a workable quality, demonstrating understanding of underlying principles. Major themes can be linked appropriately but may not be able to extend this to individual aspects. Outputs are readily understood, with an appropriate structure but may lack sophistication.

-excellent -Equivalent to the range 70%+. Assemble critically evaluated, relevant areas of knowledge and theory to construct professional-level solutions to tasks and questions presented. Is able to cross-link themes and aspects to draw considered conclusions. Presents outputs in a cohesive, accurate, and efficient manner.

Learning Outcomes

• Understand Business & Process Reengineering (BPR) as a means of effecting large scale change.

• Understand how to identify the right climate for large systems change.

• Understand how to measure the effectiveness of organizations using the European Foundation for Quality Management (EFQM) nine stage organization assessment model.

• Understand how to use management systems as process analysis tools and means of establishing stability and improvement.

• Understand the relationship between Total Quality Management (TQM) and Business Process Reengineering (BPR). Understand how other improvement methodologies such as Lean and Six Sigma can be used to improve business performance.